We thoroughly inspect all hair, lashes and hair care products before shipment in order to ensure consistency and quality. Due to health regulations, hygiene concerns and the nature of the product we currently are not accepting returns. Before using your new hair extensions, lashes or hair care products please inspect the product thoroughly to ensure you have received the correct length, color and texture desired. We encourage you to thoroughly inspect and examine the product without cutting any branding material or opening the product. The only exception to this is receiving the incorrect order.
Exchanges will be replaced with the same item originally ordered; no substitutions will be granted. Requests must be made within 24 hours of receipt of your order. Once your product is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your new order will be processed within 72 hours.
**Please note the photos of our hair are in their raw state and not altered, or they are stock photos. Therefore once the hair is washed it will differ from the photos online and you will have the desired texture you purchase. If you have any questions about textures, please feel free to contact us prior to purchase for assistance.
Our Exchange policy must meet the following criteria below:
Please note: Federal law states you cannot return human hair products or lashes that have been used. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns. If the item is removed from the bundle wrap and hangtag and used in any visible manner, or If the product has been opened or tampered with in any way all exchange policies are voided. The hair, lash or hair care product must remain in its original packaging and tagged. Returned packages must include a copy of the original invoice as proof of purchase. Merchandise must be physically received before a exchange can be granted. Please allow 72 hours for processing.
If you need to exchange you will receive the same item placed in the original order. Merchandise sent to us without pre-approval cannot be tracked and may be lost and will not be honored. We assume no responsibility for lost items, unauthorized returns, or items sent to the incorrect address. If you would like to exchange your product, you must request an pre-approval within one day of receipt of merchandise. Please email us to receive your pre-approval information and return instructions.
The product must be sent back at your expense. We recommend you use a shipping provider with a signature confirmation service, and/or insurance to protect your package. You must provide us with a tracking number no exceptions. We will not be responsible for lost or non trackable packages. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We are committed to delivering the best service possible at Bonjour Beauty LLC. We strive for fast shipping, but it cannot always be guaranteed. Expect 2-3 business days for your order to be process and an additional 3-4 business days for shipment. Most orders will be completed and delivered before this time frame, but it is not ensured for all orders. If you are concerned about time, we offer express services. We are not responsible for carrier delays from the post office, natural disaster delays, or delays due to the holiday. We strongly suggest not booking a hair appointment until you have received your order.
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at: Bonjour Beauty LLC 9051 Watson Road Suite 174, Saint Louis, MO, 63126, United States
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Your credit card details and transaction details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 4 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 7 – EUROPEAN RESIDENTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at Bonjour Beauty LLC
[Re: Privacy Compliance Officer]
[9051 Watson Road Suite 174, Saint Louis, MO, 63126, United States]